''SUPER '' Customer Service Agent (Sainte-Martine)

We are looking for a dynamic person for the Customer Service and Sales Agent position. Do you want to be part of a "SUPER" team? Click on the 'Learn more' link for full details. We have one (1) position to fill at our branch located at Sainte-Martine.

Sainte-Martine Branch

The customer service agent is responsible for ensuring a positive and satisfying experience for customers when they interact with the company. This can be done through various communication channels, such as telephone, email, online chat, or in-person.

Working conditions and benefits offered by the company:

• Group RRSP/employer DPSP
• Telemedecine
• Holidays
• Uniforms
• Special "employee" prices on products
• Group insurance and employee assistance program
• Relaxed atmosphere and attentive manager
• Experienced team to support you
• Training related to the job reimbursed in full by the employer conditional on success

 

Responsibilities and Tasks:

• Greet clients professionally.
• Answer their questions, provide assistance for products or services, and guide clients through their needs.
• Replacement as needed for the receptionist.
• Support for the sales and customer service coordinator and assistant.

• Respond to phone calls or emails.
• Provide accurate information, resolve customer issues, and escalate more complex requests to the appropriate departments if needed.

• Handle customer complaints and concerns constructively.
• Try to proactively resolve issues and follow up to ensure customer satisfaction.

• Keep various records up to date.
• Responsible for filing all sales and customer service documents.

 

Essential skills:

• Customer-oriented attitude
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with calm and professionalism.
• Proficiency in computer tools and management software.
• Ability to work in a team and collaborate with other departments.
• Empathy and customer service orientation.

 

Qualifications and Experience:

• A professional degree or equivalent.
• Previous experience (2 years) in a similar role.
• Knowledge of the propane gas industry (an asset).

 

40 hours / week from Monday to Friday.