This product is covered by a Napoleon 5 year warranty.
Diagnosing the cause of a problem can be a complex exercise as the symptoms can often be misleading. Please ensure you have reviewed the troubleshooting charts in your service manual or call Solutions Clients 1-866-820-8686 for assistance.
What you'll need: Your contact details, including your phone number, shipping address, and email address. The model and serial number of the product, on the nameplate attached to your device. Photos of any damage, defect or defect. Place of purchase, date of purchase and proof of purchase (if available).
Click here to start your claim:Warranty Claim